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Frequently Asked Questions
Answers about our transfers, private tours, payment, cancellation and meeting points.
Not at the moment. You send us your request by WhatsApp or the form, we confirm availability and send you a fixed price. Payment is arranged directly with us — bank transfer in advance, or cash to the driver or guide on the day, whichever suits you.
On WhatsApp, usually within an hour during Türkiye working hours and often much faster. Form and email requests are answered within one business day.
For most airport transfers, no — you can pay the driver on arrival. For multi-day programmes involving flights and hotels, a deposit is required because we pay those suppliers upfront.
We track your flight live. If you land late, your driver simply arrives later. There is no extra charge for delays outside your control. If your airline cancels the flight entirely, we do not charge anything.
Inside the arrivals hall, after passport control and baggage claim, holding a board with your name. We send you the driver's name, photo and mobile number the day before.
60 minutes free waiting after landing for international arrivals, 30 minutes for domestic. If you are held up at passport control, message us — we will not leave you.
Yes, free of charge. Please tell us the child's age when you book so we bring the correct seat.
Per vehicle. The price you see covers the whole car, including tolls, parking and fuel. Two people or six people, the price is the same for that vehicle size.
Yes. No other guests join you, there is no fixed departure time, and the guide adapts the itinerary to your interests and pace.
No. We do not run commission shopping stops. If you would like to shop we will happily take you somewhere reputable, but only if you ask.
Guide, vehicle, driver and lunch are included where stated. Museum and monument entrance fees are usually excluded and listed separately, because prices change and many guests already hold a Museum Pass.
Shoulders and knees covered for everyone. Women should cover their hair inside mosques; scarves are available free at the entrance. Shoes are removed at the door.
Yes. We are a TÜRSAB-licensed travel agency. Our licence number is shown in the footer of every page and can be verified on the TÜRSAB website.
English as standard. Arabic, Russian and German guides can be arranged with advance notice — please tell us when you request a quote.
Yes. We provide net rates and ground handling for overseas agencies, tour operators and hotels. See our Hotels & Agencies page or request our rate sheet.